Terms of Service

1.Who these terms are for

These terms govern the use of KemeTrip ("the platform"). They apply to schools and other educational institutions that use the platform, to licensed travel agencies that offer trips through it, to parents and guardians who receive a consent link from a school, and to individual travellers where the traveller marketplace described in section 13 is available.

The platform is operated by [[LEGAL_ENTITY_NAME]] ("KemeTrip", "we", "us"). By using the platform you agree to these terms. If you do not agree with them, please do not use the platform.

2.What KemeTrip is — and what it is not

KemeTrip is a marketplace and a software platform. We introduce schools to licensed travel agencies, we provide the tools they use to agree a trip, build a roster, collect guardian consent, and keep a record of it, and we are paid a commission by the agency.

KemeTrip is not a travel agency. We do not organise, operate, lead, or supervise trips. We do not employ drivers, guides, or supervisors, we do not own or hire vehicles or accommodation, and we do not hold a tourism operating licence.

KemeTrip does not take custody of anyone's money. Payment for a trip is made to the agency operating that trip, or arranged directly between the school, the agency, and guardians. Funds do not pass through an account in KemeTrip's name.

3.The three parties, and who contracts with whom

A school trip arranged through the platform involves three parties: the school, the agency, and KemeTrip.

The school describes the trip it wants. Agencies submit offers. The school chooses one and awards the trip to that agency.

When a school awards a trip, the contract for that trip is between the school and the agency. KemeTrip is not a party to it. We record what was offered and what was accepted, and we make that record available to both sides, but the agreement about the trip itself — its price, its content, its conduct, and its cancellation — is theirs.

Nothing on the platform, and nothing in these terms, makes KemeTrip a seller, a co-organiser, a guarantor, or an agent of either the school or the agency.

4.The agency: licence, operation, and responsibility

Only agencies that hold a valid Egyptian tourism operating licence are approved to offer trips to schools on the platform. An agency must provide its licence number when it applies, and must keep that licence valid for as long as it uses the platform.

The agency is the trip operator and the seller. It is responsible for the accuracy of its offer, for delivering the trip it offered, for transport, accommodation, meals, entry arrangements, insurance, and supervision where its offer includes them, and for complying with the tourism, transport, and safety rules that apply to its business.

The agency is responsible for the conduct of the trip and for the people it puts in charge of it. Where a payment is made for a trip, the agency is the merchant of record for that payment.

5.The school: roster, consent, and supervision

The school decides which trip to run and which agency to award it to. That decision is the school's; KemeTrip does not make it and does not recommend an outcome.

The school is responsible for the accuracy of the roster it enters — the students, their class, and their guardians' contact details — and for having the authority to enter that information on the platform.

The school is responsible for sending each guardian their consent link, for making sure a guardian's decision is respected, and for not taking a student on a trip without a recorded consent from that student's guardian.

The school remains responsible for its own duty of care towards its students, including any supervision, medical, or safeguarding requirements imposed on it by law, by its supervising authority, or by its own policies. Using the platform does not transfer any part of that duty to KemeTrip, or to the agency beyond what the agency has expressly agreed to provide in its offer.

A school may add its own administrative amount per student on top of the agency's price. That amount belongs to the school, or to the individual the school names as its beneficiary — not to KemeTrip. The school is responsible for it, including for refunding it.

6.Guardians and consent

A parent or guardian receives a private link from the school. The link opens a page showing the student's name, the trip, its dates, what the agency's offer includes, and the amount that will be due.

By approving, the guardian confirms that they are the parent or guardian of that student, and that the student may take part in that trip on the dates shown. That is the whole of what is being agreed. Approving is not a contract with KemeTrip, and giving consent is not a payment.

A guardian may decline. A decline is recorded in the same way as an approval.

A decision cannot be changed from the link itself. A guardian who changes their mind should contact the school, which can update the record.

The link is private and should not be forwarded. Anyone holding it can see that student's trip details and record a decision. If a link is lost or shared by mistake, the school can issue a new one, which makes the old one stop working.

7.Money, and how payment works today

KemeTrip does not receive, hold, or forward payment for trips. We are not a payment provider and we do not act as one.

Today, payment for a school trip is arranged directly between the school, the agency, and guardians, by whatever method they agree. The platform records what is owed and what is marked as received; it does not move any money.

Where online payment is offered through the platform, it is carried out by a licensed payment provider, and the funds settle to the agency as merchant of record under that provider's own terms. KemeTrip is never the merchant of record, and never holds the funds in between.

Amounts shown on the platform are in Egyptian Pounds (EGP).

8.Our fees

KemeTrip is paid by the agency. The agency pays us a commission on trips arranged through the platform, out of the trip price.

There is no separate KemeTrip charge added to what a school or a guardian pays. The price shown to a school is the full price of the trip as offered by the agency, and the amount shown to a guardian is that price plus any administrative amount the school itself has chosen to add.

Schools do not pay KemeTrip a subscription, a listing fee, or a commission.

9.Trip updates and checkpoints

The platform can record checkpoints during a trip — for example that a group has departed, arrived, is on its way back, or is back at school.

A checkpoint is a status marked by a person accompanying the trip. It is not location tracking. The platform does not collect GPS coordinates, does not follow a vehicle, and does not track any student's location. A checkpoint records only that someone marked a stage as reached, and when.

Checkpoints are a convenience and may be delayed or missed. They are not a safety system and must not be relied on as one.

10.Accounts and acceptable use

You are responsible for keeping your account credentials confidential, and for activity carried out under your account.

You must not use the platform to submit false information, to impersonate a school, an agency, or a guardian, to enter personal data you have no authority to enter, to attempt to reach data belonging to another school, agency, or family, or to interfere with the operation or security of the platform.

11.Limitation of liability

This section states the line in both directions, plainly.

KemeTrip is not liable for the conduct of a trip. That includes the safety, quality, timing, content, or cancellation of a trip; the acts or omissions of an agency, its staff, its drivers, its suppliers, or any supervisor; and the acts or omissions of a school or its staff. Those are matters between the school, the agency, and the people they are responsible for, and any claim arising from them lies against the party responsible for the trip.

KemeTrip does not disclaim responsibility for its own platform. We remain responsible for operating the platform with reasonable skill and care, for handling the data entrusted to us in accordance with our Privacy Policy and applicable Egyptian law, and for our own acts and omissions as the operator of the software.

Nothing in these terms excludes or limits any liability that cannot be excluded or limited under Egyptian law, including liability for death or personal injury caused by a party's own negligence, or for fraud.

12.Suspension and removal

We may suspend or remove an account where a licence has lapsed or cannot be verified, where information provided is materially false, where these terms are breached, or where we are required to do so by law.

Suspension of an account does not by itself cancel a trip already agreed between a school and an agency; that remains a matter between them.

13.Individual traveller bookings

This section applies only where KemeTrip's individual traveller marketplace is available to you. That marketplace is currently not open to the public; this section is kept here so that it is accurate if and when it is enabled, and it does not apply to school trips.

KemeTrip's traveller marketplace connects individual travellers with verified, independent travel agencies operating in Egypt. KemeTrip does not organise, operate, or lead trips; the agencies listed are solely responsible for the trips they offer.

When a traveller books a trip, they enter into a direct agreement with the agency offering it. Payments are processed by our payment partner, Paymob. Prices, availability, and trip details are set by the agencies and may change until a booking is confirmed.

A traveller may cancel a confirmed booking from their account, subject to the schedule below. The refund amount is calculated from the trip's start date at the moment of cancellation, and is then processed manually by our team.

Refund schedule:

- Less than 3 days before the trip date: not eligible for a refund.

- Between 3 and 7 days before the trip date: 50% refund of the amount paid.

- 7 or more days before the trip date: full refund minus a 3% payment processing fee.

Approved refunds take 5 to 14 business days to reflect in the traveller's bank account. Agencies may offer additional cancellation terms, which are shown before a booking is completed.

Agencies are responsible for the accuracy of their listings and for the delivery of their services. KemeTrip provides the technology that enables discovery, booking, and communication, but is not a party to the travel services themselves. To the fullest extent permitted by law, KemeTrip is not liable for any loss or damage arising from a trip operated by a third-party agency, including changes, cancellations, or the quality of the services provided.

14.Governing law and courts

These terms are governed by the laws of the Arab Republic of Egypt. Any dispute arising from the use of the platform is subject to the jurisdiction of the competent Egyptian courts.

A dispute about a trip itself is between the school and the agency, and is governed by what they agreed, including any dispute-resolution terms in the agency's own offer.

15.Changes to these terms

We may update these terms from time to time. The date of the latest revision is shown at the top of this page, and continued use of the platform after a change takes effect constitutes acceptance of the updated terms.

A change to these terms does not alter a trip already agreed between a school and an agency.

16.Contact us

For any question about these terms, contact us at info@kemetrip.com, or on WhatsApp at +2 01226692062.