Refund & Cancellation Policy

1.Overview

KemeTrip is an online marketplace connecting travelers with independent, verified travel agencies in Egypt. When you book a trip, your booking is confirmed only once its payment status becomes 'paid'; a 'failed' payment means no booking was created and no refund is required.

This policy explains when you are entitled to a refund, how much you will receive, and how long it takes. All amounts are in Egyptian Pounds (EGP).

2.Cancellation & Refund Schedule

When you cancel a confirmed booking, the refund amount is calculated from the trip's start date at the moment you cancel, according to the following schedule:

• 7 or more days before the trip date: a full refund of the amount paid, minus a 3% payment gateway processing fee.

• Between 3 and 7 days before the trip date: a 50% refund of the amount paid.

• Fewer than 3 days before the trip date, or a no-show: no refund is due.

Individual agencies may offer additional cancellation terms, which are shown to you before you complete a booking.

3.Agency-Initiated Cancellations

If the agency cancels a trip, you are entitled to a full refund of 100% of the amount paid, with no fees deducted.

4.About the 3% Processing Fee

Trip prices displayed on KemeTrip are inclusive of all fees shown, and you are never charged more than the displayed total when you book. The 3% deduction applies only to eligible refunds and reflects the non-recoverable fee charged by our payment gateway when a completed payment is reversed. It is a fee on the refund, not an additional charge on your original booking.

5.Promo Codes & Failed Payments

Promo code discounts are never refundable as cash and cannot be redeemed for cash under any circumstances. A refund is calculated on the amount actually paid after any promo discount was applied.

A 'failed' payment does not create a booking and therefore requires no refund action.

6.How to Request a Refund & Processing Time

You can request a cancellation and refund for an eligible booking directly from your account. The request is submitted to KemeTrip, which processes the refund through the Paymob payment gateway in accordance with this policy.

Approved refunds typically take 5 to 14 business days to reflect in your bank account or card statement.

7.Contact Us

If you have any questions about this Refund & Cancellation Policy, please contact us at support@kemetrip.com.